Saira Hospitality is a non-profit enterprise, disrupting the traditional hospitality routes to sourcing employees.
Saira Hospitality creates pop-up and permanent hospitality schools for less privileged locals living in thriving hotel markets, with hotel owners and operators as both partners and future employers.
Saira Hospitality educates and equips them with the knowledge and life skills needed to create a career and build a future in the hospitality industry. The educational content features key topics such as tangible and intangible service qualities, loyalty programs, turnover, service recovery, mindfulness and wellness, cultural & emotional intelligence is taught in addition to a focus on soft skills and communication skills.
Saira sets out to prove that through community education, turnover rates in the hospitality industry can be greatly reduced globally.
Immediate positive impact and buy-in from local community.
Reduce the training time.
Access to a bespoke pool of well-trained, loyal and close-knit community of local employees
Ability to change common misconceptions developers face when entering emerging markets.
Receive 501c3 tax benefits.
Guaranteed graduation and interview dates allow open positions to be filled on schedule
Save on expatriate salaries.
Reduce turnover thereby reducing cost to train new employees.
Benefit from Cornell education and guest teaching.
Employees are instilled with the brand culture and values before starting work at the hotel.
Complimentary e-Cornell courses for top graduates.
Attract socially conscious guests through the CSR program.
Bespoke content created with the future employer in mind.
Saira is a model that can be applied globally – unfortunately, there are people all over the world in need of opportunities and fortunately, a booming tourism industry full of hotels who need people who understand how to deliver memorable, bespoke service.
Saira launched a successful pilot at A Place Called Home in downtown Los Angeles at the end of 2015.
In November 2016, Saira graduated 42 local students from a nine-week pop-up hotel school in Todos Santos, Mexico, in partnership with the Standard Hotel's latest boutique hotel acquisition, Bunkhouse Hotels. 86% of the students who applied to Bunkhouse were hired for both entry-level and mid-management roles.
In October 2017, Saira graduated a further 58 local students from a seven-week pop-up hotel school on the East Cape of Cabo, in La Ribera, Mexico. Graduates are to be hired for the first phase of the Costa Palmas development, a beach club managed by Four Seasons Hotels and Resorts, opening before the end of 2017.
To date, there are 100 Saira Graduates.
Saira will go on to create its first permanent hotel school in Turks and Caicos, in the Fall of 2018.
Harsha Chanrai, Founder / CEO
At a young age, Harsha was strongly influenced by her father’s philanthropy work in primary health care, eye-care, and safe water projects in Nigeria and India; in addition to his work with Mother Teresa. She was educated in her hometown London, England and developed a passion for luxury hospitality as Director of Marketing for Six Senses Resorts and Residences in Asia. Harsha continued in hotel operations as the F&B Marketing Manager for the Fullerton Hotel, Singapore and at the Aman Resort, Sri Lanka. Constantly seeking a way she could merge this passion for hospitality with a deeply rooted dedication to philanthropy, Harsha enrolled in the MMH graduate program at Cornell University’s School of Hotel Administration. While attending, she realized a way to link service to the guest and service to humanity. This formed the core philosophy behind Saira Hospitality.