Day Three / Hour 3: Tourism

12:10-1:00pm: Tourism

  • Challenge: Employees may not understand tourism trends and the different kinds of experiences guests are looking for
  • Solution: Students should know how they can deliver guests the local, authentic, unique experiences (no matter what their hotel position is) that will impress guests

Key Teaching Points:

  • Travelers want experiences that connect them to the local community
  • Participating in an experience is more satisfying than material goods
  • “Wow” Experiences are the most memorable for guests

Class Activity:

  • WOW Moment Design Thinking

1:00-1:10pm: 10 MINUTES BREAK