Our approach
We work closely with our partners to understand their brand values and culture before creating a bespoke training program. We seek the ‘hospitality gene’ in candidates: an inherent kindness and desire to serve that will fit in well with our program and our partner hotel culture. As a result, by the end of the training program partner hotels have a pool of well-trained, local talent to hire from.
Training
Our holistic hospitality content spans multiple topics and focuses on transferring industry knowledge and life skills through experiential learning. Our pop-up hotel schools range in length from two-intensive weeks to eight weeks, depending on the brand partner’s goals and timeline.
Graduation and hiring
Upon graduation, hotel partners have a pool of well-trained local talent to hire from pre-opening; and have laid the foundations for a positive brand presence.
Building partner relationships
We aim to confirm an agreement with each of our partners at least six months prior to opening.
Content preparation
We get to know your brand culture and values to curate a bespoke, high-quality curriculum spanning the duration of the programme.
Project hiring and logistics
We source students, identify the training location and guest speakers, and teach local trainers.
Student selection
We implement a four-step application process over a two-month period, to ensure only the students with the most potential and the greatest need for this opportunity are accepted to a Saira pop-up school.
“I love that Saira Hospitality is connected with Cornell University. For our students in the British Virgin Islands to have access to that kind of qualification is huge.”
– Lorna Smith, Executive Director, BVI Finance
Our content
Our content covers the breadth of skills needed for a successful career in the hospitality industry, as well as setting students on a path of personal and professional growth. From service qualities and loyalty programs, to wellness and emotional intelligence, our curriculum is designed to focus on improving communication and soft skills through experiential learning.
We also have a long-term partnership with Cornell University’s online learning platform, eCornell, to be able to offer our students the opportunity to receive a recognition from Cornell University after completing their online module, Service Excellence.
Explore the past projects Saira has worked on for hotels across the globe.
